Can't login (Wheel spins forever)

Discussion in 'Support' started by badbitty, Jun 14, 2013.

  1. badbitty

    badbitty Kobold

    Hi,
    After playing the first missions where you start with your new characters, (After the 1st 2 missions when you have a full party) I completed the mission and didn't see a place to stop exactly, and closed the browser. Ever since then I haven't been able to login, the spinning wheel never stops, and I never login. If I type in a bad password, I will get a prompt stating that the credentials are incorrect, so I know I have the correct credentials.

    Seems like my account is stuck in some odd state, please advise.

    Thanks

    Edit: My account name is the same as my forum account.
     
  2. Jon

    Jon Blue Manchu Staff Member

    While the wheel is spinning, can you please bring up the console (press F1) and then cut and paste what you see into this thread. Thanks!
     
  3. badbitty

    badbitty Kobold

    === CARD HUNTER CORE PC Client ===
    Fri Jun 14 21:34:23 GMT-0400 2013
    Sandbox Type: remote
    Version 0.6414
    SFS Version: 1.1.6

    Loading configuration sfs-config.xml
    Initializing world screen
    Config Loaded
    Config host: live-server.cardhunter.com
    Connecting...
    Connected
    Logged in as badbitty
    Loading static data...
    Fetching manifest
    ERROR: Failed to load manifest (http://live.cardhunter.com/data/manifest/manifest.txt): [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]
    ERROR EVENT TEXT: Error #2048
    CLIENT COMMANDS:
    CLIENT VERSION: 0.6414
     
  4. dnlwrd

    dnlwrd Kobold

    Hi, I'm having the same issue this evening. Console info below:

    === CARD HUNTER CORE PC Client ===
    Tue Jun 18 19:27:25 GMT+0100 2013
    Sandbox Type: remote
    Version 0.6414
    SFS Version: 1.1.6

    Loading configuration sfs-config.xml
    Initializing world screen
    Config Loaded
    Config host: live-server.cardhunter.com
    Connecting...
    Connected
    Logged in as dnlwrd
    Loading static data...
    Fetching manifest
    ERROR: Failed to load manifest (http://live.cardhunter.com/data/manifest/manifest.txt): [SecurityErrorEvent type="securityError" bubbles=false cancelable=false eventPhase=2 text="Error #2048"]
    ERROR EVENT TEXT: Error #2048
    CLIENT COMMANDS:
    CLIENT VERSION: 0.6414
     
  5. badbitty

    badbitty Kobold

    *bump* Any updates?
     
  6. j-wiz

    j-wiz Blue Manchu Staff Member

    There were a couple of updates that went in to the latest build which might help.

    If they don't, can you post your browser version and Flash version here as well?
     
  7. dnlwrd

    dnlwrd Kobold

    Still no change, I just get the wheel spinning indefinitely. I'm on a Mac using Chrome Version 27.0.1453.116 with flash version 11.7.700
     
  8. j-wiz

    j-wiz Blue Manchu Staff Member

    Okay, try creating a file named "mm.cfg" in your home directory that contains the lines:

    Code:
    PolicyFileLog=1
    PolicyFileLogAppend=1
    Then after you try to log in, find flashlog.txt in your Library/Preferences/Macromedia/Flash Player/Logs folder and send it to support@cardhunter.com and we can take a look at it and see if that helps us figure out what's going on.
     
  9. badbitty

    badbitty Kobold

    I'm able to login again, looks like the changes made fixed it for me. Thanks
     
    j-wiz likes this.
  10. legendofzub

    legendofzub Kobold

    I'm having the same issue, and I might know what's causing it. My game froze in the middle of a mission, so I closed it and reopened it. It might be possible that the accounts are still logged in and attempting to process things and not letting a new login override it. That would also explain why the server maintenance would have fixed it. During maintenance, all accounts would have been forced to log off.
    Windows 7, 64-bit
    Google Chrome Version 32.0.1700.102 m (Is happening with FireFox too, but this debug info is from Chrome)
    Flash Version:12.0.0.41

    Java Console opened before attempting login and leaving open for several minutes:


    (!)Resource interpreted as Script but transferred with MIME type text/plain: "http://game.cardhunter.com/client/js/xdr.js". game.cardhunter.com/:13
    (!)Resource interpreted as Script but transferred with MIME type text/plain: "http://game.cardhunter.com/client/js/swfobject.js". game.cardhunter.com/:14
    (!)Resource interpreted as Script but transferred with MIME type text/plain: "http://game.cardhunter.com/client/js/cardhunter_googlewallet.js". game.cardhunter.com/:16
    (!)Resource interpreted as Script but transferred with MIME type text/plain: "http://game.cardhunter.com/client/js/jquery.titlealert.min.js". game.cardhunter.com/:17
    (!)The key "target-densitydpi" is not supported. payments.html?formFactor=DESKTOP&rh=91a8399afbf2c352381d0baadd8aa0dc:4
    (!)body.scrollTop is deprecated in strict mode. Please use 'documentElement.scrollTop' if in strict mode and 'body.scrollTop' only if in quirks mode. com.google.checkout.inapp.client.gwt.init.init-0.js:2481
    (x)GET http://game.cardhunter.com/bootstrap.cfg?v=2.18.3.8949 403 (Forbidden) /bootstrap.cfg?v=2%2E18%2E3%2E8949:1
    (!)event.returnValue is deprecated. Please use the standard event.preventDefault() instead. jquery.js:9597

    Console opened after login attempt has begun:

    (!)The key "target-densitydpi" is not supported. payments.html?formFactor=DESKTOP&rh=91a8399afbf2c352381d0baadd8aa0dc:4
    (!)body.scrollTop is deprecated in strict mode. Please use 'documentElement.scrollTop' if in strict mode and 'body.scrollTop' only if in quirks mode. com.google.checkout.inapp.client.gwt.init.init-0.js:2481
    (x)Failed to load resource: the server responded with a status of 403 (Forbidden) http://game.cardhunter.com/bootstrap.cfg?v=2.18.3.8949
    (!)event.returnValue is deprecated. Please use the standard event.preventDefault() instead. jquery.js:9597


    (!) = warning
    (x)= error

    The CardHunter debug info:
    === CARD HUNTER CORE PC Client ===
    Mon Jun 2 13:08:10 GMT-0400 2014
    Sandbox Type: remote
    Version 2.18.3.8949
    SFS Version: 1.2.0

    Create landing screen.
    Initializing world screen
    Landing screen: set login dialog
    No bootstrap configuration file.
    Loading configuration from ch-config.json
    Authenticating...
    Connecting...
    Connected
    Logged in as legendofzub
    ==============================

    And the circle keeps spinning...
     
  11. Ghostbrain

    Ghostbrain Ogre

  12. Jarmo

    Jarmo Snow Griffin

    legendofzub likes this.
  13. legendofzub

    legendofzub Kobold

    Ok, done. Now what?
     
  14. Jarmo

    Jarmo Snow Griffin

    You're a very fast reader! You can probably earn a doctorate while we wait, get a well-paying job and invest money in Card Hunter so they can afford to hire 24/7 support staff. Problem solved!
     
  15. Pengw1n

    Pengw1n Moderately Informed Staff Member

    If your issue persists beyond one hour, I would suggest you send a message to support@cardhunter.com with your account name.
     
    legendofzub likes this.
  16. legendofzub

    legendofzub Kobold

    Peng, you can be my hero, baby.
     
  17. Jarmo

    Jarmo Snow Griffin

    Pengw1n, the server is down and has been for the past hour. If everyone followed your advice support would get a LOT of email :).
     
  18. legendofzub

    legendofzub Kobold

    And, Jarmo, why do you think we just got a response? ;)
     
  19. this is what I actually get

    Mon Jun 2 13:37:28 GMT-0400 2014
    Sandbox Type: remote
    Version 2.18.3.8949
    SFS Version: 1.2.0

    Create landing screen.
    Initializing world screen
    Landing screen: set login dialog
    No bootstrap configuration file.
    Loading configuration from ch-config.json
    Authenticating...
    Connecting...
    Connected
    Logged in as Sir Jester Smurf
     
  20. legendofzub

    legendofzub Kobold

    Poor Bootstrap Bill...
     

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