Game on Steam is just a black screen

Discussion in 'Support' started by VermillionOcean, Aug 3, 2015.

  1. When I started Card Hunter on Steam, it only opens a really big black window (like double the width of my normal resolution). I've tried verifying the file integrity, but it was no good.
     
  2. Jon

    Jon Blue Manchu Staff Member

    I'm working on what I think is a fix for this at the moment. In the meantime, you could try this.

    Find your steam library folder (if you don't know where this is, launch your Steam client, select Settings from the Properties menu and then from the Downloads panel click the Steam Library Folders button). Now edit this file:

    Code:
    <your steam library folder>\steamapps\common\CardHunter\META-INF\AIR\application.xml
    Find the lines that say width and height and change them to your desktop resolution (or something smaller than it).

    Then delete your desktop options file, as per the instructions in this thread:

    http://steamcommunity.com/app/293260/discussions/1/541906348033941811

    Let us know if this works or not! As I said, I'm working on a proper fix at the moment.
     
  3. The resolution was fixed, but I'm still getting a black screen even after deleting the desktop options and choptions files. I've tried installing the test server for steam, but I'm still getting a black screen. The weird thing is that it was working a day or two ago... Kinda lost track since I've been playing on the browser for convenience's sake.

    Not sure if this helps, but these are my system specs:
    OS: Windows 7 Home Premium 64-bit SP1
    CPU: AMD Phenom II N970 Quad-Core Processor
    GPU: AMD Radeon HD 6650M
    RAM: 4GB DDR3
     
  4. Jon

    Jon Blue Manchu Staff Member

    Are your video drivers up to date? Worth double checking.

    I'd be curious to see whether you get any different results from the new build I just put up on the test server. You can find details on installing a test client here:

    http://steamcommunity.com/app/293260/discussions/2/541906348052438393/

    Even if that build doesn't work, it should give us some more information in the log file which you'll be able to find in your local store folder:

    Code:
    <your user folder>\AppData\Roaming\com.bluemanchu.CardHunter\Local Store\CardHunter.log
    Thanks.
     
  5. I can't run the game now, but here's the log from when I tried earlier.

    2015/08/03 22:18:12.132: === CARD HUNTER CORE PC Client ===
    2015/08/03 22:18:12.146: Mon Aug 3 22:18:12 GMT-0700 2015
    2015/08/03 22:18:12.146: Sandbox Type: application
    2015/08/03 22:18:12.146: Version 3.52.0.10857
    2015/08/03 22:18:12.157: SFS Version: 1.2.0
    2015/08/03 22:18:12.157:
    2015/08/03 22:18:12.174: Create landing screen.
    2015/08/03 22:18:12.176: Initializing world screen
    2015/08/03 22:18:12.180: Initializing steam...
    2015/08/03 22:18:17.254: STEAMWORKS API is NOT available
    2015/08/03 22:18:17.258: No bootstrap configuration file.
    2015/08/03 22:18:17.259: Loading configuration from ch-config.json
    2015/08/03 22:18:17.338: Setting up PayPal and Google purchasing - no Steam API available
    2015/08/03 22:18:17.375: MESSAGE: addChild() is not available in this class. Instead, use addElement() or modify the skin, if you have one.
    STACK TRACE:
    Error: addChild() is not available in this class. Instead, use addElement() or modify the skin, if you have one.
    at spark.components.supportClasses::SkinnableComponent/addChild()
    at CardHunterSteamApp/onInvoke()
    at CardHunterSteamApp/___CardHunterSteamApp_WindowedApplication1_invoke()
    at flash.events::EventDispatcher/dispatchEvent()
    at mx.core::UIComponent/dispatchEvent()
    at spark.components::WindowedApplication/dispatchPendingInvokes()
    at spark.components::WindowedApplication/enterFrameHandler()
    CLIENT VERSION: 3.52.0.10857

    2015/08/03 22:19:28.164: Exiting application, cleaning up

    Looking at the log, I don't think it's my video driver's fault... Maybe someone forgot a curly bracket or something, haha.
     
    Last edited: Aug 4, 2015
  6. Jon

    Jon Blue Manchu Staff Member

    Hmm, Steamworks didn't initialise - don't have any idea why that could happen but will look into it.

    Is that on the test server or the live server (default)?
     
  7. Test server. Build ver. 3.52.10857 according to the log.
     
  8. Dwedit

    Dwedit Goblin Champion

  9. Seems like the same issue, but different causes based on the two logs.

    The new test server build is working for me now though!

    Edit: Well, this is embarrassing, but I think a restart of my computer was the fix for this problem. The regular server is working now as well.
     
    Last edited: Aug 4, 2015

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