Steam Client black screen

Discussion in 'Bugs' started by Dwedit, Jul 14, 2015.

  1. Dwedit

    Dwedit Goblin Champion

    If I try to play Card Hunter using the Steam Client, I only get a black screen. Playing in the browser works fine.
    This problem might be really hard to diagnose. When I look in a packet sniffer, I can see it trying to contact steam IP addresses on port 27020, but that's it.

    Found the log file:
    Code:
    2015/07/14 22:07:08.531: === CARD HUNTER CORE PC Client ===
    2015/07/14 22:07:08.531: Tue Jul 14 22:07:08 GMT-0500 2015
    2015/07/14 22:07:08.531: Sandbox Type: application
    2015/07/14 22:07:08.531: Version 3.34.0.10679
    2015/07/14 22:07:08.546: SFS Version: 1.2.0
    2015/07/14 22:07:08.546: 
    2015/07/14 22:07:08.562: Create landing screen.
    2015/07/14 22:07:08.562: Initializing world screen
    2015/07/14 22:07:08.562: Initializing steam...
    2015/07/14 22:07:08.562: *** ERROR ***
    2015/07/14 22:07:08.562: Steamworks.restartAppIfNecessary(293260)
    2015/07/14 22:07:08.562: Error #3500
    2015/07/14 22:07:08.562: ArgumentError: Error #3500
    
    2015/07/14 22:07:08.562: *** ERROR ***
    2015/07/14 22:07:08.562: Error #3500
    2015/07/14 22:07:08.562: ArgumentError: Error #3500
    
    2015/07/14 22:07:08.578: No bootstrap configuration file.
    2015/07/14 22:07:08.578: Loading configuration from ch-config.json
    2015/07/14 22:07:08.656: Setting up PayPal and Google purchasing - no Steam API available
    2015/07/14 22:07:22.125: Exiting application, cleaning up
    
    Is this a Flash/AIR Security Settings problem?
     
  2. Flaxative

    Flaxative Party Leader

    Are you on Windows XP by any chance?
     
  3. Dwedit

    Dwedit Goblin Champion

  4. Flaxative

    Flaxative Party Leader

    We've only heard reports of this from XP users so far. We'll look into it. In the meantime, I guess, can you use the browser version? Thanks for your patience.
     
  5. Jon

    Jon Blue Manchu Staff Member

    Unfortunately, XP isn't supported by Adobe AIR (which we use for the Steam client).
     

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