[Resolved] Server Issues Aug 2

How will this be prevented in the future? It's not very professional to have to rely on people in one timezone when something like this happens.

 

They are all hungover or dead drunk, because they were celebrating a lucrative and sucessful Steam launch.

Smh...

 

I appreciate that. However, I just started playing the game this morning and now can't get into the game. It's not a very good start.

I'm enjoying the game so far, but server stability is pretty crucial.

 

Your perceptions on that differ from mine.
Keep in mind, this is a team of PEOPLE.
Well-intentioned, hard-working people, who do their best to make a fun, easily accessible game.
But, as people, there are things they can't predict, mistakes they'll make, and limitations they'll have, no matter how dedicated they are.

It's also an incredibly small team, so it's not like they can do much more than they're already doing.

So to answer 'How will this be prevented in the future': Make sure the team is getting enough income to add more team members or resources.
That's the only way to expect the team to be able to do even more than it is already doing.


Also, this is the only time this has happened in the past 9 months I've been playing, so don't read too much into it

That's entirely inappropriate, and offensive in its intentional inaccuracy.

 

Glad to hear it is a rare occassion. Don't get me wrong, I'm not trying to be an ass. Just saying it's good to have a back-up plan for when key people are asleep. Like if it happens that rarely, then maybe give moderators here your phone number. If they don't want to be woken up, then maybe give someone in another time zone remote access priveleges to the server. Just having to wait until someone wakes up on a game this many people play doesn't really fly well. That's all I'm saying.

 

DunDunDun

No, they had problems with their authentication servers all weekend.

It is unprofessional if not a sole member of the dev team can be reached or comment on the server issues. It has been nearly 3 hours without a single word.
At this point, it is safe to say that you are just a fanboy protecting the devs.

I have seen enough big launches to know, as a dev, you need to be ready for this kind of thing.

 

*sigh* Devs, I appreciate that you want to involve the community even more with Alozyo's Arsenal submissions, but you really should have seen this coming: you don't let Alozyo anywhere near the CH server, because you KNOW he's going to animate the darn thing as another golem.

 

"Unprofessional" implies that they are being paid to do something. If you are a paying customer and feel that you have lost out in some way due to the server being down, I'm sure you can contact support@cardhunter.com to talk about compensation.

If you are just an F2P guy, like me, you should probably be happy for what you get. Don't look a gift horse in the mouth.

 

Did I miss the point? The web client is also down, isnt it?

 

No problem.

Btw. servers are back online.

 

Unrelated topic.

I already clarified this was a difference in perception.

I used to be involved in game design, and was speaking solely from what I could recall of personal experience.

Also, the fact that 'people are people' and 'money helps make a game more stable' and 'server crashes of this magnitude are super rare' makes me a 'fanboy'..
..is as unfathomable as anything else you've said so far.

I apologize. I wish I could say I would be able to readily adapt for the future, but since I can't tell from the start if someone is trolling or not, I try to engage to try and calm them down.
I'll try and rework my approach for the future.

Done now, anyway

 

Glad to see it's back up, but more importantly, do the devs know what happened and how to prevent it happening again?

 

Apparently inactivity timeouts bugged at the same time matchmaking stopped working: http://forums.cardhunter.com/threads/matchmaking-currently-broken.7786/#post-95097