Paypal fails

Discussion in 'Support' started by Capsizebuyback, Sep 15, 2013.

  1. Trying to order a starter pack through paypal. I go to paypal, enter my info, I get a confirmation number, and then when it sends me back to the cardhunter window I get this:

    Unable to order pizza: Error(s) during confirmation with PayPal: Transaction cannot complete.

    Looks like my paypal isn't actually being charged. Any idea what's going on? I'm trying to give you my money.
     
  2. Kingslayer

    Kingslayer Kobold

    Are you sure you have enough money in your bank account? I just got the exact same error message, so checked my bank account and had less than I thought in there (it's annoying, it displays the balance on the main page but then there's the actual balance on the details page, there's almost always a gap between these two amounts as certain charges are being processed). I transferred over additional funds from my saving account (taking it over the required amount of funds) and then it worked.

    Another possibility is that your PayPal account is locked for some reason, I've had that in the past when a mix up meant PayPal paid for something, but then was unable to take the funds out of my account, so they effectively bought the item for me.
     
  3. kikoken

    kikoken Kobold

    Having exact same issue as OP. Tried using Chrome, IE, & Firefox. Still same error with each. Tried clearing cookies and cache and all that, but still not working.

    I have plenty of cash in my account and it is not locked in anyway, I just successfully used my Paypal to get games from Humble Bundle & Steam like 5 minutes before trying to get some yummy Card Hunter pizza.

    Is Card Hunter having trouble accepting payments right now or is there something else I can try?

    EDIT: Just to clarify, I get sent to Paypal, login fine, and the purchase seems to work because this pops up. Transaction ID removed by me, but is actually there.

    [​IMG]

    But then then after hitting close on that screen it sends you back to Card Hunter with this notification.

    [​IMG]

    So it errors after it says it completes purchase and gives a transaction ID, but no pizzas, no charges to Paypal, and no confirmation email. Not sure where the payment process is breaking down.
     
  4. j-wiz

    j-wiz Blue Manchu Staff Member


    PM me with your transaction ID and I can look into this.

    It looks like you were able to buy the launch special yesterday - is that correct?
     
  5. Xexamedes

    Xexamedes Kobold

    getting the same problem as the other 2 here. 4 attempts on sunday, one more today: all came up with the same failure. sent a PM on sunday, still awaiting a response
     
  6. Megadestructo

    Megadestructo Shark Card

    I'm sorry for your delay Xexamedes, please have some patience. We're a very small team but we'll get to it as quickly as we can!
     
  7. Xexamedes

    Xexamedes Kobold

    thanks for the reply, I tracked down the problem yesterday, turned out to be an issue related to the bank having just transfered a large number of branches (including the one holding my accounts) to a new trading entity. J-wiz sorted out the reset request.
     
  8. Megadestructo

    Megadestructo Shark Card

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