Didn't know that this was the previous method of handling reports. Just to make sure you understood what I meant, e-mail support with a screenshot is only for offensive behavior, rest of the report options could be the same as it is now (with the recent-game idea in place) Though I do understand that it is a tedious process to go through, how about the server keeps a chat archive for, let's say two days(or how much ever the server can handle without reducing performance). Whenever a report for offensive behavior is given, the server copies a portion of the chat going back to 15-30 mins. This part would be then sent to the support team and they can decide whether to give a ban or not. This way it would work more or less like a screenshot, but the process is easier for the player. I do realize that it would be quite tiresome for the support team though.