Does anyone actually investigate when a player is reported? I ask because there is a player out there know who loves to use homophobic hate speech constantly. I know that he has been reported numerous times - I've seen players other than myself discussing his behavior at great length in the lobby. And yet, he's still around.
I suggest sending a log or screenshot of this behaviour to support@cardhunter.com. Remember that the team is small, any issues like these are handled by the devs themselves - so there might be a backlog of ingame reports for very minor things. If it's as bad as described, I'm sure the devs would appreciate the effort of building a friendly community.